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Refund policy
Returns & Exchanges – Shop with Confidence at BuddyTools
At BuddyTools.com.au, we want every customer to be 100% happy with their purchase.
All our products come with a 12-month warranty and can be returned within 14 days of delivery for approved reasons.
If your item arrives faulty, damaged, or not as described — don’t worry! We’ll sort it out quickly.
Simply Contact Us and our friendly support team will guide you through the process.
How to Start a Return or Exchange
1. Contact Us
Let us know what went wrong — include your order number and a few clear photos or a short video showing the issue.
2. We Review & Approve
Our team will review your request and confirm the best solution (refund, replacement, or repair) based on our policy.
3. Get Return Instructions
Once approved, we’ll email you the correct return address and a prepaid return label (if eligible).
⚠️ Please don’t send your return to the address printed on your parcel.
4. Receive Your Refund or Replacement
After we receive your return, we’ll process your refund or send a replacement.
Refunds usually appear within 2–14 business days, depending on your payment provider.
Free Returns – We’ve Got You Covered
You’ll receive a prepaid return label if your return is due to one of the following reasons:
| Reason | Details |
|---|---|
| Dead on Arrival (DOA) | Item arrived damaged — you can reject delivery or contact us straight away. |
| Wrong Item Sent | Please send photos showing the product, SKU/order number, and shipping labels. |
| Not as Described | Share photos showing how the product differs from what was advertised. |
| Quality Issue | Provide pictures or a short video so we can confirm the fault. |
Once verified, we’ll cover the return postage and organise a replacement or full refund fast.
Returns Not Covered by Free Shipping
If your return doesn’t meet the conditions above, the buyer will cover return postage and any applicable restocking fees.
| Reason | Details |
|---|---|
| Arrived Late | We can’t refund delays caused by courier or external factors. |
| Change of Mind / Ordered Wrong / Price Drop | Item must be unused, in original packaging, and resalable condition. |
| Missing or Non-Standard Manual | We’ll provide a digital or video manual on request. |
| User Damage | Damage caused by misuse, modification, or incorrect installation isn’t covered. |
Refund Timeframes
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card | 3–15 business days after refund confirmation | No processing fees. |
| PayPal | Within 48 hours after refund confirmation | — |
If your refund hasn’t appeared after the expected timeframe, please Contact Us or check directly with your card provider.
Return Address
BuddyTools operates multiple warehouses across Australia.
Our customer service team will provide the correct return address once your return is approved.
Our Promise
When you buy tools online in Australia from BuddyTools, you’re covered by a 12-month warranty, reliable after-sales service, and a simple, hassle-free return process.
We’re committed to providing quality tools at great prices — with the confidence that if something goes wrong, we’ll fix it.
BuddyTools reserves the right to make the final decision on all returns and refunds.
For any questions, please Contact Us — we’re always happy to help.